We provide a 100% money-back guarantee. If you don't absolutely love this trek, we'll give you a full refund. Our guides are licensed and experienced. They are Kintamani locals and grew up hiking up and down this mountain hundreds of times. They know the customs and traditions of the local village and will share with you the history and heritage of Bali and the people who live near Mt Batur. We have more then 1000 reviews on Trip Advisor with a 5-star rating. Book with us for an unforgettable experience.